Privacy policy.

Relayed ("Relayed", "we", "us") is a parcel-station network operator incorporated in Ghana, with operations headquartered in Accra. This policy covers the data we collect when you use our website at userelayed.com, our stations, our merchant and courier apps, and any Relayed-branded communications.

For privacy matters, our Data Protection Officer can be reached at privacy@userelayed.com.

We collect three categories of data:

• Account data — your name, phone number, email, business name (for merchants), GhanaPostGPS code, and any identification you provide during onboarding (National ID, rider's licence for couriers).
• Parcel data — parcel origin and destination, weight and size, declared value, tracking code, scan events (timestamp, station, courier), delivery-confirmation signatures, and SMS delivery status.
• Payment data — mobile-money transaction references for payments you make to Relayed or receive from Relayed. We do not store your mobile-money PIN or other payment credentials.

We also collect standard web-analytics data when you visit the site — pages viewed, approximate city, referring site. This is aggregated and not linked to your account.

• To route parcels through the station network and dispatch couriers.
• To notify you (and your recipients) by SMS at every scan event.
• To process mobile-money payments and payouts.
• To investigate damage, loss, or delivery disputes.
• To improve the network — analyse flow patterns, place new stations, model demand. This is done on aggregated, de-identified data.
• To meet our legal and tax obligations under Ghanaian law.

We do not use your data to train machine-learning models that are sold or licensed to third parties. We do not sell your data.

We share data only with the parties who need it to move your parcel:

• Delivery-company partners whose couriers you drop parcels to, or whose parcels you pick up — limited to parcel and scan events.
• Couriers performing pickup or last-mile delivery — limited to the recipient name, phone, address, and parcel ID for the leg they're assigned.
• Payment providers (MTN MoMo, Telecel Cash, AirtelTigo Money) to process transactions.
• SMS providers to deliver tracking and confirmation messages.
• Government authorities where required by law or lawful court order.

All third-party processors are bound by data-processing agreements that prohibit using your data for their own purposes.

We keep parcel and scan records for 24 months after delivery to support disputes, investigations, and tax audits. Account data is kept for as long as you maintain an account with us, plus 12 months after closure.

Web-analytics data is retained for 14 months in aggregated form. We do not link it to named users.

Under Ghanaian data-protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to our retention obligations).
• Object to specific uses of your data.
• Withdraw consent at any time for uses that are based on consent.
• Lodge a complaint with the Ghana Data Protection Commission.

To exercise any of these rights, email privacy@userelayed.com. We respond within 14 days.

Relayed is registered with the Ghana Data Protection Commission under the Data Protection Act, 2012 (Act 843). Our registration number and DPC certificate will be published here once issued.

You can contact the Ghana Data Protection Commission at dataprotection.org.gh if you believe we are not handling your data lawfully.

Our website uses strictly-necessary cookies to remember your session and analytics cookies (Plausible, privacy-friendly — no personal identifiers). We do not use advertising or cross-site tracking cookies.

You can clear or block cookies in your browser at any time.

Station lockers are protected by electronic locks with cellular monitoring, CCTV, and 24/7 alarm. Data in transit is encrypted with TLS 1.2+ and at rest with AES-256. Access to production systems requires multi-factor authentication and is limited to named engineering and operations staff.

If we ever suffer a breach that affects your data, we will notify you and the Ghana Data Protection Commission within 72 hours of detection.

Questions about this policy? privacy@userelayed.com — we respond within 5 business days.

Postal: Relayed Ltd, Accra, Ghana. (Full registered address published once incorporation completes.)

If we materially change this policy, we will email active account holders at least 14 days before changes take effect, and post a notice on this page. A changelog of previous versions is available on request.

Version 0.1 (draft) · Last updated 19 April 2026 · Pending review by Ghana-licensed counsel.