§ Security & trustOperational commitments
Every parcel tracked. Every handoff logged.
Relayed is infrastructure. That puts physical security, chain of custody, data handling, and operational integrity at the heart of the product — not a footer link.
§ What we commit to01 · PILLARS
01
Physical security
- ✓Electronic locks on every locker with cellular monitoring
- ✓24/7 alarm on each station unit, integrated with local security
- ✓CCTV at every station with 30-day retention
- ✓Tamper detection — locker body triggers alert on forced entry
02
Chain of custody
- ✓Every parcel scanned at every handoff
- ✓Scan events are append-only, timestamped server-side
- ✓Courier identity, station, and GPS logged per scan
- ✓Disputes resolved via the scan-event trail — not testimony
03
Data security
- ✓TLS 1.2+ in transit · AES-256 at rest
- ✓Mobile-money PINs never stored — tokenised via provider APIs
- ✓MFA required for all production-system access
- ✓Access audited monthly · least-privilege by default
04
Uptime
- ✓Target: 99.5% station availability
- ✓Cellular failover on station connectivity
- ✓UPS on every station to handle ECG outages
- ✓Status page at status.userelayed.com (post-launch)
§ Service commitments02 · SLA
Station uptime target
99.5%
Parcel insurance · default
GHS 500
Parcel insurance · max declared
GHS 10,000
Claim response time
5 business days
Incident response · sev-1
15 min
Breach notification
72 hours
◦ Measured numbers publish on status.userelayed.com
§ Compliance03 · LEGAL
Built for Ghanaian data-protection law.
Relayed is registered with the Ghana Data Protection Commission under the Data Protection Act, 2012 (Act 843). Registration number published here once issued.
We process the minimum data required to move a parcel. We do not sell data. We do not use it to train third-party models. We notify affected users and the DPC within 72 hours of any breach affecting personal data.
Read the privacy policy → for the full details.